Mora
Mora, Orsa and Älvdalen: AI training with a focus on understanding
Customer
Mora
Published On
2026-07-17
We spoke with Stefan Karlberg, Digital Strategist in Mora, Orsa and Älvdalen, about how the three municipalities in Dalarna have been working with AI and Intric since autumn 2025, and what they have learned along the way.
The starting point
Most people probably feel that AI development is moving faster than they can keep up with. Mora, Orsa and Älvdalen are no exception. But not trying is not an option—especially when employees are already encountering the technology in their everyday work and students are using it at home.
When the three municipalities began using Intric in autumn 2025, the idea was simple: to give employees a chance to understand what AI is—and what it is not.
"People have different views of AI. Some are curious, others are worried, and some don’t care at all. We can’t just leave it at that. We need to talk about it, show what it is, and give everyone a shared foundation. That’s why we’ve spent time on training."
Stefan Karlberg
Digital Strategist at eDIT
A broad rollout with clear guidelines
Since autumn 2025, just over 1,100 employees have completed the same basic training course and been given access to Intric, and the trainings are ongoing. This includes everyone from preschool teachers and caretakers to managers and case officers, across departments and municipal companies. Managers sign up their staff, so it is the individual operations that decide who gets access and who builds assistants.
Assistants that solve everyday problems
Nearly 200 employees have taken the next step and started building their own assistants—often simple ones for themselves or a small group of colleagues. This could be a guide that pulls together which laws and guidelines apply to a specific case, or an assistant that helps structure a report. They are popular precisely because they solve concrete everyday problems: instead of searching through documents and regulations yourself, employees quickly get the right information summarized and readily available.
Why Intric?
The municipalities needed a platform they could deploy locally, decide which AI models are used, and classify the different parts based on their own requirements. Intric was a good fit. Today, the platform is used without personal data, sensitive information, or confidential information. The work to expand the classification is ongoing, but until it is finished, usage is kept within clear boundaries.
Training tailored to needs
The basic training is the same for everyone, but after that eDIT meets each group where they are: in-depth sessions, getting-started support, or refreshers. Some groups have asked for more in-depth training to be better able to lead their employees, but it varies—and it’s far from everyone.
Someone has to own the issue
The e-services office already had the role of supporting employees with digital services and was a natural point of contact for the operations. As the AI work grew, it became clear that the same function also needed to take responsibility for AI—both as developers of assistants and as support when questions and issues arise. The alternative was that no one owned the issue, and that doesn’t work when nearly 200 employees are building things that others are then expected to use.
"You can’t just test and build and then move on to the next thing. Someone has to take care of what’s already there, answer the questions, and make sure it works. Think maintenance, not just development. That’s the best advice I can give other municipalities."
Stefan Karlberg
Digital Strategist at eDIT
Preschool: an unexpectedly strong interest
Among everyone who has taken the training, preschools have stood out. Perhaps not the group you would spontaneously think of as early AI adopters. The preschool teachers who have stepped in have been positive and found practical, everyday uses—everything from creating images and writing weekly newsletters to documentation and visual supports for routines. AI frees up time from administration and planning, time that can instead be spent with the children. Those who have tried it tell their colleagues, and the interest grows on its own. In June, the next training session will be held with 120 preschool teachers from Mora.
The children do not encounter AI directly. What they do encounter is what the staff produce: better images, clearer materials, more thoughtfully designed activities. The benefits reach the children, but through the adults.
School: strong interest, but more complex. In schools, interest is also strong, and many teachers have found AI on their own. But it is more fragmented—everyone does things a bit their own way. Stefan sees a need to find shared paths forward, to avoid everyone reinventing the wheel separately, and to be able to tackle the more difficult questions together: cheating and learning, where the line is, and how to work with source criticism when the answers come from an AI.
Looking ahead, Stefan sees potential—particularly in visualization and in the possibility of learning that actually meets students where they are. Above all, subjects that today’s students experience as difficult could benefit from scenarios and visualizations that make the content understandable:
"It’s about meeting different learning styles. A student should be able to say, ‘I don’t get it,’ and quickly have it explained in a different way. Or to create visual and video support that puts the assignment in a real-life context, so the student understands why it matters. What tools we’ll use for that going forward, we don’t know. Not everything has to sit in Intric. But these are interesting areas. I would have liked to see a larger national initiative for schools here, but it is what it is. If schools are going to keep up, each municipality will probably have to start doing the work itself."
Stefan Karlberg
Digital Strategist at eDIT
Looking ahead
"I’d be lying if I said we’ve cracked the code. But we’re moving forward—carefully, but forward. Start with training, not with the technology. Let the curious ones go first, and give managers responsibility for who steps in. Make sure someone takes care of what gets built, because that’s needed once the initial enthusiasm settles a bit. And be clear about the boundaries around data protection from the start."
Stefan Karlberg
Digital Strategist at eDIT
The next step for the municipalities is to continue offering basic training for those who haven’t been reached yet, provide more in-depth training for those who want to take the next step, and refresher sessions for those who need to brush up. In a field that moves as fast as AI, one training course isn’t enough—and then you’re done. Stefan Karlberg is a Digital Strategist at eDIT, the shared IT organization for the municipalities of Mora, Orsa and Älvdalen in Dalarna.
Press contact Tiger Landén | tiger.landen@intric.ai
About Intric Intric builds sovereign AI infrastructure for public authorities and critical societal institutions. The platform enables organizations to run AI assistants and AI agents on their own data, under their own governance, without reliance on external cloud infrastructure. Intric is developed in Sweden and is actively used in regulated sectors in the Nordics and Germany. The company was founded in 2021 and is headquartered in Stockholm. Intric.ai